Hair & Beauty Warehouse Australia Pty Ltd
Providing quality, competitively priced products and friendly, reliable service to the hair & beauty industry.

Pricing Policy Returns Policy Scissors - No Return Policy Delivery Policy Privacy of Information Policy Pricing Policy Hair & Beauty Warehouse Australia Pty Ltd aims to provide our customers with a range of competitively priced quality products.  Wherever possible, we will pass on savings derived from our buying power to our customers.  These specials appear in the Specials category of our website and in our deal sheets.     We pride ourselves on our pre and post sales service as well as our competitive prices.  If one of our competitors has an identical item at a cheaper price, please tell us and we will endeavour to match their price subject to confirmation of the price and availability of the item. If you have a product or technical question, please contact us. If we cannot answer your question immediately, we will find someone who can.  Returns Policy RETURNS Hair & Beauty Warehouse Australia Pty Ltd do not refund purchases.  With the exception of scissors, we will however allow you to exchange products or issue you with a credit note should you not be satisfied with any purchases you make.  All returns must be made within seven days of purchase, be in original condition and packaging and accompanied by a copy of the Hair & Beauty Warehouse Australia Pty Ltd tax invoice.  Unfortunately we cannot refund freight charges on delivery and return of goods. FAULTY GOODS Hair & Beauty Warehouse Australia Pty Ltd adhere to all manufacturer warranty instructions relating to faulty goods.  Depending on the terms of the Manufacturer warranty, faulty goods must be returned to either Hair & Beauty Warehouse Australia Pty Ltd or the manufacturer to confirm the goods are faulty.  All returns must be made within seven days of purchase (this may vary depending on warranty period), include original packaging (where possible) and a copy of the Hair & Beauty Warehouse Australia Pty Ltd tax invoice.  Upon confirmation, a replacement will be sent freight free or a credit note will be issued.  If you are not sure who to contact or what to do, please contact us for assistance.     GOODS DAMAGED IN TRANSIT If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment within seven days of purchase and a copy of the Hair & Beauty Warehouse Australia Pty Ltd tax invoice. RETURNS INFORMATION When returning a product, please attach a piece of paper with the following information    Personal Details Name: Company: Address: Email Address: (optional) Contact Phone: Preferred Contact Time: Order Date: Received Date: Description of Returned Item: Reason for Return: Remember to include a copy of the Hair & Beauty Warehouse Australia Pty Ltd tax invoice. Scissors - No Return Policy Hair & Beauty Warehouse Australia Pty Ltd will not refund or exchange scissors once they have been purchased. Please choose your scissors carefully, be sure they are the right scissors for you and they meet your requirements. Please note manufacturer warranties still apply should your scissors be faulty.  A replacement pair of scissors or credit note will not be issued until advice is received from the manufacturer. Delivery Policy VIA COURIER Hair & Beauty Warehouse Australia Pty Ltd currently utilise Fastway Couriers.  Unless otherwise requested, we will generally dispatch all orders via Fastway Couriers.  We are unable to guarantee when an order will be delivered but as a guide Fastway indicate Order Placed By Destination Estimated Arrival Time 9am Brisbane metropolitan area (Yatala up to Caboolture and out to Ipswich).  Cost of handling, packaging and delivery $7.99 for packages less than 25kg. Same day Midday Brisbane metropolitan area (Yatala up to Caboolture and out to Ipswich).  Cost of handling, packaging and delivery $7.99 for packages less than 25kg. Next working day Midday Brisbane regional area (Gold Coast, Sunshine Coast, Gympie, Gatton, Warwick, Millmerran, Dalby, Crows Nest). Cost of handling, packaging and delivery $9.99 for packages less than 25kg.   Next working day Midday Sydney, Canberra and major QLD & NSW coastal centres (excluding Cairns).  Cost of handling, packaging and delivery $13.99 for packages less than 5kg.  $5 for every 5kg up to 20kg maximum.  1 to 2 working days Midday Major VIC & SA centres including Melbourne & Adelaide. Cost of handling, packaging and delivery $26.99 for packages less than 5kg.  $5 for every 5kg up to 20kg maximum. 2 to 3 working days Midday Hobart, Launceston and Perth .  Cost of handling, packaging and delivery is $34.99 for packages less than 5kg.  All other Australian locations including the outback costs $54.99 for handling, packaging and delivery for packages less than 5kg.  $5 for every 5kg up to 20 maximum. 3 to 10 working days Midday Overseas.  Delivery charges will be priced on application and if requested confirmed by customer prior to dispatch. TBA All Fastway parcels are tracked via a package "label number".  Progress can be monitored via the Fastway web site (www.Fastway.com.au).  Please contact us to obtain your package's label number if required. Please refer to our refund policy for items damaged in transit.  VIA SALES REPRESENTATIVE Our sales representatives will deliver orders placed by midday 2 days prior to the sales representatives visit and these orders will be delivered free of charge.  This time stipulation is necessary to get the orders to the sales representative on the day prior to their visit to you. When placing your order, simply indicate you would like your sales representative to deliver your order. AUSTRALIA POST In some cases we will send your order via Australia Post because it is either quicker or cheaper.  Australia Post will not handle certain products that are deemed "prohibitive goods".  These items will always be sent via courier in accordance with the couriers requirements for handling "prohibitive goods". Privacy of Information Policy Hair & Beauty Warehouse Australia Pty Ltd is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This section describes our Policy. The information we collect We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include: • Information you provide us when you purchase goods or services. This information will include your name, address and contact details. • Information derived from communication with you. We also collect information about you when you download information from our website www.hbwa.com.au The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.   How we use your information We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information: • To establish and maintain your relationship as a customer of Hair & Beauty Warehouse Australia Pty Ltd. • To provide the products and services you have requested from Hair & Beauty Warehouse Australia Pty Ltd. • To administer and manage those products and services. • To answer your inquiry. • For direct marketing by email, specials on products or services you have shown interest in. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Hair & Beauty Warehouse Australia Pty Ltd which you would not like to receive, please contact us and we will remove your name from our mailing list. Access to your personal information In most cases, you can gain access to the personal information that Hair & Beauty Warehouse Australia Pty Ltd holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible. Security Hair & Beauty Warehouse Australia Pty Ltd will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not always a secure method of transmitting information. Accordingly, Hair & Beauty Warehouse Australia Pty Ltd cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information Changes to this Privacy Policy It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.hbwa.com.au. We suggest that you visit our website regularly to keep up to date with any changes. Contact Us If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on contactus@hbwa.com.au.